Matthew Peacock › 2022 Discraft's Ledgestone Open September 6, 2022 at 11:42pm
Glad to see all comments regarding the slow payout process are being deleted. Great look for one of the sports biggest tournaments and a pdga leader.
I get it’s a massive undertaking but 2 weeks to get payout codes, a huge percentage cut for shipping that would be non existent if I were using my own money (even though I payed my own money to play the tournament and thus my payout), and now big delays on shipping.
This is starting to look more and more like an incompetent money grab taking advantage of players and not valuing their time.
I hope you have the integrity to leave a constructive criticism up, but at this point I highly doubt it.
Best,
Matt
Yeah I just asked if any one else hadn’t received a shipping update through USPS a few hours ago and it got deleted ????
The shipping thing just means a label was created if it's not made any progress yet.
Yeah I was just curious if anyone else was experiencing that (no update after purchase almost a week ago)and they just deleted the comment. Pretty lame on both fronts.
There is a lot of disinformation here: first of all, everyone had the ability to redeem their voucher in person at the event. The holdback that you are referencing covers shipping and handling fees. We are following the PDGA Competition Manual when we do that; if prizes were not redeemed in person, ... more
There is a lot of disinformation here: first of all, everyone had the ability to redeem their voucher in person at the event. The holdback that you are referencing covers shipping and handling fees. We are following the PDGA Competition Manual when we do that; if prizes were not redeemed in person, we cannot then also be responsible for paying to ship those prizes out. Since our site gives free shipping above $70, and there is no way to counter that, we had to reduce the prize amounts accordingly to cover our shipping costs. The two week delay for the codes was for MANY reasons and was communicated with everyone via email: we had to restock the site, first of all, and second of all, we had to get through our backlog of orders. If we had sent out payout codes the week after the event, those orders would not have been touched for 3 weeks. We had to finish shipping out the rest of the orders from our site, raffle prizes, and player packs, and had several other post event tasks to complete. In the future we may just eliminate the AM payout entirely and give all of that money to St Jude. The lack of patience is astounding; we were not required to do an AM payout at all, as we had already TRIPLED the amount of value we were required to give to AM players. Heck, the AM players get MORE value than the pros. Consider that most large AM events don't give any kind of AM payout, and ours was $135,000.
There is a lot of disinformation here: first of all, everyone had the ability to redeem their voucher in person at the event. The holdback that you are referencing covers shipping and handling fees. We are following the PDGA Competition Manual when we do that; if prizes were not redeemed in person, ... more
There is a lot of disinformation here: first of all, everyone had the ability to redeem their voucher in person at the event. The holdback that you are referencing covers shipping and handling fees. We are following the PDGA Competition Manual when we do that; if prizes were not redeemed in person, we cannot then also be responsible for paying to ship those prizes out. Since our site gives free shipping above $70, and there is no way to counter that, we had to reduce the prize amounts accordingly to cover our shipping costs. The two week delay for the codes was for MANY reasons and was communicated with everyone via email: we had to restock the site, first of all, and second of all, we had to get through our backlog of orders. If we had sent out payout codes the week after the event, those orders would not have been touched for 3 weeks. We had to finish shipping out the rest of the orders from our site, raffle prizes, and player packs, and had several other post event tasks to complete. In the future we may just eliminate the AM payout entirely and give all of that money to St Jude. The lack of patience is astounding; we were not required to do an AM payout at all, as we had already TRIPLED the amount of value we were required to give to AM players. Heck, the AM players get MORE value than the pros. Consider that most large AM events don't give any kind of AM payout, and ours was $135,000. My point is, we simply worked as fast as we could to get things done as quickly and accurately as possible.
I merely wanted to know if others were experiencing a lack of shipping update after purchase. I’ve ordered things (not through Ledgestone shop) in the past that somehow never get scanned-in through USPS. and when that occurs it’s better to be proactive. I clearly don’t feel as stro ... more
I merely wanted to know if others were experiencing a lack of shipping update after purchase. I’ve ordered things (not through Ledgestone shop) in the past that somehow never get scanned-in through USPS. and when that occurs it’s better to be proactive. I clearly don’t feel as strongly as OP, but someone did delete my comment and aside from wildly inappropriate posts deleting stuff comes across weird. And this isn’t a new thing….2 years ago I calmly asked reasonable questions about the Poker Night payout relative to the originally posted field size and those posts were also deleted. The selective removal of comments goes unmentioned in your response.