How do I get my tournament/league scores listed on my profile?

Tournament and league scores are linked to your profile using either your email address (the one you use to log in) or your verified PDGA number. Send your email or PDGA# in a private message to a Club or League staff member and ask them to link your scores.

How do I get my bag tag numbers listed on my profile?

Bag Tag numbers will automatically appear on your profile if your profile is linked to your league stats (see above for how to link to your league scores).

How do I submit a new course?

You can submit new course information here.

Why hasn't my course been added yet?

Please allow some time for us to process course submissions. If your new course hasn't been added, please submit Feedback.

How do I post a league?

You can register a new league here.

To register a league, you must be a staff member for a Club.

How do I post a tournament?

You can register a new tournament here

To register tournaments, you must be a staff member for a Club.

Why is my league "inactive"?

If your league is currently in session, but the league leaderboard has not been updated in the last 30 days (i.e., no scores have been posted), your league will be marked as "inactive". To make your league active again, you'll need to post some scores on the leaderboard.

How do I verify my PDGA number?

PDGA numbers are verified roughly every 48 hours. As long as your name on your profile matches the name of your PDGA member number, you'll be verified automatically in a day or two.

Why are course ratings different than the average rating?

We use a Bayesian weighting system to determine overall course ratings. This normalizes the course ratings, so that one "F-" rating or one "A+" rating will not automatically make the course the lowest/highest rated overall.

More about Bayesian average

What are the green/blue bubbles under my score?

The green bubble is the difference between the score and the most recent average of scores on the same layout.

The blue bubble is the estimated PDGA round rating for that score.

How do I handle refunds and cancelations?

Refunds can be issued directly from the tournament registration log.

We provide a refund interface that allows you to specify the amount of the refund.

Processing refunds this way updates your tournament financial data and registration list automatically.

What is the $1.34 credit card charge from DGSCENE.COM?

DiscGolfScene.com charges a fee of $1.34 per tournament registration.

This fee may be charged in addition to the tournament entry fee, or it may be subtracted from the tournament entry fee.
The choice is up to the tournament staff.

Can I refund just a part of a payment?

Yes. Refunds can be issued for any amount.

Multiple refunds can be issued for the same registration.

The only limit is the maximum refund amount can't be more than the original payment.

Will the online registration begin and end automatically?

Yes. A start date/time and an end date/time are required in the registration settings.

The online registration will begin automatically at the specified start date/time, and will end automatically at the specified end date/time.

Player caps can be set to limit the number of registrants. When these caps are reached, registration will be closed automatically.

Can I set a limit on the number of players who can register?

Yes. Caps can be set for any of the following:



Once a player cap has been reached, players will not be allowed to register for the given division/class.

Players may be allowed to register for the Waitlist.

Can I add Registered Players who didn't register online?

Yes. Use the "Add/edit players" section.

Registrants can be added, removed or edited at any time.

How do I contact customer support?

Please use the Feedback form.

I registered for a tournament online. Can I cancel my registration?

Use the "Cancel / Request Refund" link in your email confirmation from DiscGolfScene.com.

If you don't have that, contact the Tournament Director or post in the Comments section of the tournament page.

Please note that all cancelations and refunds are handled by the individual tournaments and are subject to the policies of those tournaments.

I registered for a tournament online. Can I change my registration info?

To make changes to your registration, use the link provided in the registration confirmation email.

The Tournament Director may change registration info at their discretion.

If registration has closed or you do not have the confirmation email, contact the Tournament Director or post in the Comments section on the tournament page.

How do I report spam or abuse?

Please use the Feedback form. Thank you!

Do you have an iPhone / iPad / Android / mobile app?

Not yet. We're working on it!

Can I register online with a prepaid gift card?

Gift cards can occasionally cause problems when registering online.

If you encounter an issue, please see PayPal's guidelines for gift cards.

Will my tournament registration open automatically from Preview or Disabled mode?

No. Online tournament registration is only possible when set to Automatic mode.

Automatic mode will allow registration only within the specified start/end dates.

Do I need a DiscGolfScene.com account to register for a tournament?

No. An account is never required to register for a tournament.

If a registrant does have an account, upcoming tournaments for which they have registered will be visible on their profile.

Do I need a PayPal account to register for a tournament?

No. Registrants may pay using a debit or credit card, or they may pay using their PayPal account.

How do I get my tournament registration linked from PDGA.com?

Enable automatic registration updates to PDGA.com and the tournament registration page will be linked from the Events directory on PDGA.com

Can I update PDGA.com automatically with my registration list?

Yes. Automatic updates can be enabled for PDGA-sanctioned tournaments in the Registration Settings section.

All registration list changes will be synced to PDGA.com instantly. This includes players added outside of online registration.

You will need your PDGA Tournament ID and the Tournament Manager password provided to you by the PDGA.

How do I keep track of the tournament finances?

We automatically track all online registrations.

If you add players who registered offline, you can include their financial information and we'll automatically put it in the financial summary.

Online registration records are read-only and cannot be modified.

Do registrants need a PayPal account to register?

Nope!

Registrants may pay using a debit or credit card, or they may pay using their PayPal account.

Payments are processed through PayPal's service regardless of payment method.

What do I need to enable online registration for my tournament?

A verified PayPal account is required.

PayPal accounts can be verified by PayPal by associating the account with a legitimate bank account.

Each registration payment is sent immediately from the registrant directly to the tournament PayPal account.

Can I collect custom information from the registrants?

Yes.

Tournament directors can add as many custom fields as desired.
Each item can have an additional cost or discount.

Items can be limited by quantity automatically, or can be given an expiration date so, for example, only players registering a month before the tournament date are allowed to purchase a VIP pass.

When does my tournament collect the entry fees?

Immediately.

Registrants pay directly to your PayPal account, so you get paid in real time upon every registration.

How do I add players to the waitlist?

When a class, division or the tournament is full, players can be added to a Waitlist.

Players who register online will be added to the Waitlist automatically.

Players can also be added to the Waitlist manually by tournament staff. To add a player to the Waitlist, enter a number in the "WL #" column of the "Add / edit players" section.

Does my tournament need to be PDGA sanctioned for online registration?

Nope! We offer the same online registration service for all tournaments regardless of sanctioning status.

Can my tournament accept payments in currencies other than USD?

Yes!

DiscGolfScene.com supports multiple international currencies, including Canadian Dollars, British Pounds and Euros.

PayPal and DiscGolfScene.com fees are adjusted for international currencies.

Do registrants need a DiscGolfScene.com account to register?

No accounts of any kind are required to register.

Anyone can register for a tournament. The minimum requirements are a registrant name, division, and email address.

What are the fees for the service?

For most tournaments, the service costs nothing.

PayPal and DiscGolfScene.com each charge small fees per registration.
Most tournaments choose to pass the handling fees on to the registrants, which means the tournament collects exactly the amount of entry fees.

PayPal charges a fee of ~2.9% + $0.30 per registration.
DiscGolfScene.com charges a flat fee of $1.34 per registration.

These fees can be added automatically to the entry fees.

Example: $25 entry fee → Registrant pays $27.39 → Tournament collects exactly $25.00

PayPal says my credit card can't be used. What should I do?

There are a few reasons PayPal may not accept your credit or debit card.

You may be able to complete the registration if you create a PayPal account.

Additional suggestions may be found here:
https://www.findmyshift.com/us/help/why-does-paypal-keep-rejecting-my-credit-debit-card

If none of the suggestions work for you, please use our Feedback form.

I registered for a tournament but didn't receive any confirmation emails. Am I registered?

The registration process is three steps:

1. Enter registration info on DiscGolfScene.com
2. Enter payment information on PayPal.com
3. Confirm and complete the registration on DiscGolfScene.com

When you register for a tournament, you will be sent at least one email confirming your registration.
The confirmation email comes from [email protected] and is sent immediately.

If the registration was paid, you (or the person who paid) will receive an email receipt from PayPal.

The registrant's name will also show up immediately in the Registered Players section of the tournament page.

If those things did not happen, then the registration process is not complete.

What kind of PayPal account does my tournament need?

DiscGolfScene.com requires that tournaments own a verified PayPal account to accept online registration payments.

We strongly recommend that all Tournament Directors ensure the following:

When are funds deposited into the tournament PayPal account?

Entry fees are paid directly and immediately to the tournament PayPal account by the registrants. As soon as a registration is completed, funds will be deposited into the tournament PayPal account.

The tournament PayPal account is responsible for accepting all entry fee payments.
DiscGolfScene.com collects only a $1.34 handling fee (in a separate transaction) for each registration.

How much can be withdrawn from the tournament PayPal account?

According to PayPal, verified accounts have no limit on withdrawals. If the tournament PayPal account is not verified, fund withdrawals may be limited.

DiscGolfScene.com strongly recommends each tournament be aware of its PayPal account status and any limitations.

When can the funds be withdrawn from the tournament PayPal account?

Typically, funds can be withdrawn shortly after processing. However, some PayPal accounts may be subject to transaction holds which can limit withdrawals for 7-21 days after the funds are received by the PayPal account.

DiscGolfScene.com strongly recommends Tournament Directors be aware of any transaction holds on the tournament PayPal account before opening registration.

Will changing division/class/pool caps automatically promote players from the waitlist?

Players are never automatically promoted from the waitlist.

To promote a player from the waitlist, use the "Waitlist" section of your tournament page.

How can I change the name of my tournament?

Tournament names can be changed at any time in the "Overview" section of the tournament page.

How can I change the dates of my tournament?

Tournament dates can be changed at any time in the "Overview" section of the tournament page.

How is the course directory picture set?

Whichever course picture has the most "votes" is the one that will appear as a thumbnail in the course directory and on tournament pages.

Any member of the site may vote on course pictures.

Registration does not complete my payment.

If you are unable to complete a registration payment, you may be able to register by using a different credit/debit card or by using a different PayPal account.

If the issue continues to occur, please contact PayPal Merchant Services Support at 1-888-215-5506 for further assistance.

How do I link my league to PDGA.com?

Use the "PDGA" section of your league page to add a PDGA league session.

You can add any number of PDGA sessions to a single DiscGolfScene.com league if only part of your league is sanctioned or your league runs year round.

Scores posted on DiscGolfScene.com will automatically post to linked PDGA.com leagues.

How can I allow early registration?

Early registration can be enabled using the registration "Schedule" section of a tournament page.
There are two easy ways to enable early registration:

- TDs may choose to create a registration code to allow early registration for those who have the code.

OR

- TDs may choose to add "Invitations" to the tournament and allow those participants with invitations to register early. Invitations must match either the PDGA number or email address of the registrant.

I forgot my password, can I reset it?

Use the Forgot Password link.