Registrant information
Tournament refund / cancellation policy
Tournament refund / cancellation policy
We recognise that circumstances may arise that prevent players from participating in our event. To ensure fairness and transparency, we have established the following refund policy:
1. Refund Eligibility:
Requests for refunds must be made by logging into your DG Scene account.Refunds will only be issued to registered players who meet the eligibility criteria outlined in this policy.
2. Refund Deadlines:
Refund requests will be accepted and process automatically until January 4th, 2025, which is 21 days before the tournament's scheduled start date. After the refund deadline has passed, no refunds will be issued.
3. Refund Amounts:
Refunds requested before the refund deadline will be subject to an administrative fee to cover processing costs.
4. Eligible Circumstances for Refunds:
Refund requests submitted after January 4th, 2025, will be considered under the following circumstances:
a. Medical Emergency: A player sustains a medical injury or illness that prevents their participation. Documentation from a qualified medical professional may be required.
b. Tournament Cancellation: In the event that the New Zealand Open is canceled for any reason, participants will receive a full refund of their registration fees.
6. Non-Refundable Items:
Certain items, such as tournament merchandise or optional add-ons, may be non-refundable. Please refer to the registration information for details.
7. Discretion:
The Tour Down Under reserves the right to exercise discretion in exceptional cases and may consider refund requests that do not strictly adhere to this policy.
In registering for the New Zealand Disc Golf Open, participants acknowledge and accept this refund policy. This refund policy is subject to change at the discretion of New Zealand Disc Golf Open organisers, and any updates will be communicated to registered participants.
For any inquiries or clarification regarding this refund policy, please contact Henry Pearson, TDU Tour Director.
Henry Pearson
TDU Tour Director
[email protected]
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Sat-Mon, January 25-27, 2025 at Redwood Park GC in Auckland, Alaska