So I'm a lil confused. I was charged an additional $10 today at check in for ace pool and ctp, however I was charged online as well.... can anyone tell me why?
Since we were off site, I am sure we didn’t know that you had previously paid. We hadn’t planned on letting people check in today but wanted to offer it. So, it is no issue to return the money...
When I told the guy running the check in he was telling people that it wasnt an option online. So I'm positive a bunch of people have been double charged. I'm thankful you will return the money to make it right but this may have happened to a lot of people.
Hi Phil, a complete list of what everyone paid online will be provided to the staff at registration tomorrow morning, my apologies. I have you marked down as paying $5 online for the Ace Pool but not for the 50/50. If you paid the $10, we will give you the $5 back. See you in the morning and thank you for letting us know.
Since we were off site, I am sure we didn’t know that you had previously paid. We hadn’t planned on letting people check in today but wanted to offer it. So, it is no issue to return the money...
When I told the guy running the check in he was telling people that it wasnt an option online. So I'm positive a bunch of people have been double charged. I'm thankful you will return the money to make it right but this may have happened to a lot of people.
Hi Phil, a complete list of what everyone paid online will be provided to the staff at registration tomorrow morning, my apologies. I have you marked down as paying $5 online for the Ace Pool but not for the 50/50. If you paid the $10, we will give you the $5 back. See you in the morning and thank you for letting us know.
Thx John.